Frequently asked questions

Yes. Plans from Raily 1 through 4 open directly in Raily 5; only the DOS version's do not. The other way round, Raily 5 also exports a plan in the Raily 4 format, for sharing with someone who still uses the previous version. Whatever Raily 4 does not know, such as terrain and parametric objects, is left out.

No, Raily 5 needs a licence of its own. Your Raily 4 key does give you a discount on Raily 5: enter it on the buy page. Raily 4 itself can still be downloaded from the Software Museum.

Everything, as long as a plan has no more than 200 objects. Above that a plan can still be viewed, printed, selected from and made smaller, but not extended. Without a licence the plan carries a watermark and every printed sheet a note. The details are in the manual under Licence, free version and subscription.

The subscription belongs to your account and works wherever you sign in: in the browser and, while it is online, in the installed app. The licence key is bought once and works only in the installed app on Windows, macOS or Linux, with no account and no internet, but not in the browser. Prices are on raily.ch.

It appears on the buy page as soon as the payment is confirmed, usually within 30 seconds. It also comes by e-mail, usually within a few minutes; check your spam folder too. If you have an account with the same, verified e-mail address, it is also listed in your account on raily.ch. Otherwise write to support@enigon.com.

For Raily 5, see the question above.

Raily 3 and older no longer need a number: the version in the Software Museum runs without a licence check.

Raily 4 was also sold boxed in shops for a long time. We can therefore only find your number if you bought Raily 4 online from us or registered your boxed copy with us. If so, please fill in this form; we will look the number up and send it to you.

Some manufacturers state only the radii r1 and r2 for their curved turnouts and show track plans that close as in picture B. Calculated with exactly those radii, though, a gap remains as in picture A: in reality the manufacturers use transition radii, and on the layout the track is nudged into place.

Since curved turnouts mostly form transitions between two radii, Raily has such turnouts in two versions. The one marked (ä) has the outer radius exact, the one marked (i) the inner one, for example 22273L(ä) Roco N and 22273L(i) Roco N. Used in the right places, they let you build the manufacturers' track plans.

Much is answered in the manual, especially the chapter When something doesn't work.

The easiest way to reach us is from inside Raily 5, through Help → Feedback… in the menu. The technical details we need — system, browser, build — are then already in the message text; you see everything that goes with it and can change it before sending. Your current plan is already attached unless you remove it, and a screenshot is one click away. If you are not signed in, leave your e-mail in the form if you would like an answer.

Or write to support@enigon.com. So that we can help you quickly, please tell us:

• whether you use Raily 5 in the browser, the installed app, or Raily 4;
• your operating system (Windows, macOS, Linux, iPad …) and, in the browser, which browser;
• the build number under Raily icon → About…;
• your licence number or your account's e-mail address, if you have one;
• what you did, what happened then, and what you expected. A screenshot often helps more than a long description.